ABOUT US
ITALTHAI INDUSTRIAL
Top Class Heavy Equipment Distributor
Providing Best in Class Aftersales Service in Thailand and Lao PDR.
Italthai Industrial Co., Ltd. (ITI), an authorized distributor and the provider of aftersales service for multiple global leading heavy machinery; Volvo CE, SDLG, Tadano, Yutong, PowerCurbers & PowerPavers, Maeda and ALmix. ITI offers comprehensive heavy machinery solutions and professional aftersales service through our 15 branches of Italthai Centers situated in prime locations all over Thailand and Lao PDR.
OUR BACKGROUND
Italthai Industrial Co., Ltd. (ITI) established in 1955 as the first company of ITALTHAI GROUP, It was originally set up as an importer of technical services and specialty products used in accelerating the development of Thai post-war economy.
Today, Italthai Industrial Co.,Ltd (ITI) is the authorized distributor and the provider of aftersales service for multiple global leading heavy machinery products. Certified by ISO 9001:2015 an international quality standard for industrial and construction work in Thailand and neighboring countries.
Quality Policy
“To provide the quality service with on time delivery and to comply with applicable requirements through continual improvement of the quality management system in order to maximize customers’ satisfaction”
The company have the purpose continuously improve the service. By adhering to the following quality objectives
- Customer satisfaction survey scores, not less than 93%
- Response to customer complaints within 24 hours, not less than 100%
- First Response Ratio within 45 minutes, not less than 100%
- Actual response time no more than 48 hours, not less than 95%
- Mean time to resolve is no more than 7 days.
Vision
Growing mutual prosperity through innovative excellence
Mission
We grow our people to become our driving force
We bring them up and empower them to explore new opportunities, deliver impactful products, services, and experiences to our partners, customers and the community in a sustainable manner.