ABOUT US
ITALTHAI INDUSTRIAL
The Top-Class Heavy Equipment Distributor
Providing the Best in Class Aftersales Services in Thailand.
Italthai Industrial Co., Ltd. (ITI) is an authorized distributor and after-sales service provider for several worldwide heavy machinery brands, including Volvo CE, SDLG, etc. We provide comprehensive heavy machinery solutions and skilled aftersales servicing through our four Italthai Centers, which are strategically located throughout Thailand.
OUR BACKGROUND
Founded in 1955, Italthai Industrial Co., Ltd. (ITI) stands as the inaugural company of the ITALTHAI GROUP. Initially, it was established to import technical services and specialty products aimed at boosting the growth of the Thai economy in the post-war era.
Today, Italthai Industrial Co., Ltd. (ITI) stands as the authorized distributor and provider of aftersales service for a range of globally recognized heavy machinery products.This certification meets the ISO 9001:2015 standard, recognized globally for ensuring quality in industrial and construction projects across Thailand.
Quality Policy
“To provide the quality service with on time delivery and to comply with applicable requirements through continual improvement of the quality management system in order to maximize customers’ satisfaction”
The company have the purpose continuously improve the service. By adhering to the following quality objectives
- Customer satisfaction survey scores, not less than 93%
- Response to customer complaints within 24 hours, not less than 100%
- First Response Ratio within 45 minutes, not less than 100%
- Actual response time no more than 48 hours, not less than 95%
- Mean time to resolve is no more than 7 days.
Vision
Growing mutual prosperity
through innovative excellence.
Mission
We grow our people to become
our driving force.
We bring them up and empower them to explore new opportunities, deliver impactful products, services, and experiences to our partners, customers and the community in a sustainable manner.